Property Manager, Multifamily

Cushman & Wakefield•Phoenix, AZ

6d•$68,000 - $80,000

About The Position

Property Managers maintain multifamily communities to a market-ready standard and provide a high level of service. They motivate and lead high-performing teams to maximize property performance. The role oversees community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects, completes lease and renewal paperwork to company standards, tracks advertising and client traffic, and works with leasing staff to meet marketing and leasing goals. The role develops and manages the on-site team, oversees daily operations and compliance with company policies, maintains resident files and a positive living environment, resolves conflicts, and manages community budgets and finances. The position operates in a professional office environment, uses standard office equipment, and requires regular travel.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor’s degree.
Real estate license.

Responsibilities

Oversee the day-to-day operations of the community, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communicate with residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage the on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop creative marketing programs to drive revenue.
Model Cushman & Wakefield’s mission and lead by example.
Ensure the on-site team follows company policies and procedures.
Interview, hire, and coach staff as needed.
Maintain residents’ files in accordance with company standards.
Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Set goals with staff and help improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance, pre-tax spending accounts, and early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in benefit programs that generally include flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance.
Competitive pay.