Property Manager, Multifamily

Cushman & Wakefield•Newport News, VA

1d•$59,500 - $70,000•Onsite

About The Position

The Property Manager is responsible for keeping Hickory Point Townhomes market-ready and delivering a high level of service while motivating a high-performing team to maximize property performance. The role oversees the community’s operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service to residents and prospects, completes lease and renewal paperwork, tracks advertising and client traffic, and develops marketing programs informed by competition and revenue opportunities. The position leads and develops the on-site leasing, customer service, maintenance, and management team; supervises daily operations; hires and coaches staff; and ensures company policies and procedures are followed. Other responsibilities include maintaining resident files, resolving resident conflicts, managing the community’s budget and finances, and supporting leasing and marketing goals. The role operates in a professional office environment, routinely uses standard office equipment, and requires travel, including travel between buildings and in varying outdoor weather conditions.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred.

Responsibilities

Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage the on-site team to maximize engagement and minimize turnover.
Analyze competition and develop marketing programs to drive revenue.
Model and promote Cushman & Wakefield’s mission and lead by example.
Supervise day-to-day operations and ensure policies and procedures are followed.
Interview, hire, and coach team members as needed.
Maintain resident files in accordance with company standards.
Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Set goals and support performance improvement for staff members.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options.
Pet insurance.
Pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance programs, and paid and unpaid time away from work.