Property Manager, Multifamily

Cushman & Wakefield•Ocean Springs, MS

2d•$58,650 - $69,000

About The Position

The Property Manager is responsible for maintaining the community to a market-ready standard, delivering a high level of service, and motivating a high-performing team to maximize property performance. This role oversees the community’s operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides service and communication to residents and prospects, supports resident satisfaction and renewals, and ensures lease and renewal paperwork meets company standards. The role leads on-site leasing, customer service, maintenance, and management personnel; oversees day-to-day operations and policy compliance; and manages community finances and budget. The position also works with leasing staff to meet leasing and marketing goals and develops marketing programs informed by competition and property performance. The position operates in a professional office environment and routinely uses standard office equipment. Regular travel is required, potentially up to 25% of the time. Physical duties may include extended standing and walking, using stairs or ladders, working outdoors between buildings in varying weather, operating office machinery, and moving objects weighing up to 25 pounds.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred.

Responsibilities

Oversee all community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage a high-performing on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop creative marketing programs to drive revenue.
Model Cushman & Wakefield’s mission and lead by example.
Supervise the on-site team’s day-to-day operations and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain effective on-site staffing.
Maintain residents’ files according to company standards.
Maintain a positive resident living environment through prompt conflict resolution and consistent follow-up.
Manage the community’s overall budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Set goals and improve staff performance by identifying leasing opportunities.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance, pre-tax spending accounts, and early access to pay.
Company discounts program with savings at major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in benefit programs generally including flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance.
Competitive pay.