Property Manager, Multifamily

Cushman & Wakefield•Oakland, CA

About The Position

The Property Manager is responsible for maintaining Durant Lofts to a market-ready standard, providing a high level of service, and motivating a high-performing team to maximize property performance. The role oversees community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy planning, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects, completes lease and renewal paperwork to company standards, tracks advertising and client traffic, and works with leasing staff to meet leasing and marketing goals. The role leads, develops, mentors, and manages the on-site team; supervises day-to-day operations and compliance with company policies; supports hiring and coaching; maintains resident files; resolves resident conflicts; and manages the community budget and finances. The position also regularly requires travel, up to 25% of the time.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor's degree preferred.
Real estate license preferred.

Responsibilities

Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage the on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop creative marketing programs to drive revenue.
Model and maintain Cushman & Wakefield's mission and lead by example.
Supervise day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach on-site staff as necessary.
Maintain resident files according to company standards.
Maintain a positive living environment through prompt conflict resolution and follow-up.
Manage the community's budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify staff leasing opportunities and set goals to improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee assistance program and counseling services.
Eligible employees may enroll in benefit programs that generally include health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work.
Competitive pay.