Property Manager, Multifamily

Cushman & Wakefield•Ocean Springs, MS

About The Position

The Property Manager is responsible for maintaining the community to a market-ready standard, providing high-level service, and motivating a high-performing team to maximize property performance. The role oversees community operations, staff, leasing and marketing, resident relations, and the property’s budget and finances. The position operates in a professional office environment and requires regular travel, which may be up to 25% of the time.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage and supervise a team.
Ability to travel up to 25% of the time.
Ability to meet the stated physical demands, including standing and walking for extended periods, using stairs or ladders, and lifting, carrying, pushing, pulling, or moving objects as described.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred.

Responsibilities

Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards, and maintain resident files to company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage leasing, customer service, maintenance, and management personnel to maximize engagement and minimize turnover.
Analyze competition and develop creative marketing programs to drive revenue.
Model the company’s mission and lead by example.
Supervise the day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach team members as needed to maintain effective on-site staffing.
Resolve resident conflicts promptly and follow up consistently to maintain a positive living environment.
Manage the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Set goals with staff and identify opportunities to improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, disability insurance programs, and paid and unpaid time away from work.
Competitive pay.