Property Manager

AION Management•Baldwin, PA

22d

About The Position

Under the direction of the Regional Property Manager, the Property Manager oversees daily apartment community operations, coordinates service and leasing activities, maximizes cash flow while preserving assets, works to achieve budgeted NOI, provides residents with a quality living environment, and fosters a positive working environment for property team members. Duties vary depending on community size and the number of staff to whom responsibilities may be delegated. The role oversees financial performance, budgeting, financial reporting, rent collection, delinquency processing, vendor work, capital improvements, and property-related legal matters. It also supports leasing and marketing, monitors market conditions and rental pricing, and ensures compliance with Fair Housing, tax compliance, and other applicable requirements. The Property Manager inspects the property and market-ready units, directs service operations, oversees safety and risk management, supports resident retention, and provides customer service. The role also recruits, trains, coaches, schedules, and provides feedback to team members.

Requirements

High school diploma or equivalent.
At least 5–6 years of property management experience.
One year of supervisory experience.
In Pennsylvania or New Jersey, obtain a real estate license within 120 days of hire.
Working knowledge of eviction law, Fair Housing mandates, and other legal issues affecting property management.
Excellent verbal and written English communication skills.
Strong computer skills, especially in Microsoft Office Suite.
Ability to walk apartments and grounds, including steps and climbing stairs.
Availability to work weekends and holidays if required.
Occasional ability to lift 20 pounds or less.
Valid driver’s license.

Nice To Haves

Bachelor’s degree or CPM is highly preferred.
Experience with RealPage is preferred.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Maximize property cash flow by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents about overdue rent.
Monitor Entrata data, reporting, and the accurate and timely preparation of leasing activities, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closings, and late fees.
Develop cost-saving strategies to reduce budgeted expenses.
Create the annual operating budget and business plan with the accounting team and Regional Property Manager.
Review financial statements with property accounting team members and prepare monthly variance reports.
Analyze income, expenses, traffic, lease expirations, market rents, and delinquency financial statements, and make recommendations as needed.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bid summaries, monitor vendor work, verify invoicing, and ensure contracted services and materials are accounted for and properly completed before payment is released.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Represent the property in court proceedings and understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer or eviction actions.
Support leasing by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurately prepared.
Monitor rental activity, on-site sales, marketing outreach, and advertising plans; maintain knowledge of the associated market and recommend rental pricing.
Ensure residents are on a NAA lease and monitor daily move-in and move-out status reports.
Verify weekly traffic sources, follow up on prospect status and closing ratios, and implement programs and team development plans to improve results.
Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws related to property guidelines and occupancy standards.
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Inspect the property and market-ready units daily.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Supervise safety and risk management functions, including coordinating monthly safety meetings.
Review resident retention programs to meet residents’ needs and improve retention.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with AION’s selection process policies and procedures.
Train, coach, and mentor team members in coordination with the training department, and provide ongoing feedback.
Foster a team environment through weekly team meetings, realistic goals, and open communication.
Generate employee schedules in e-time and audit missed punches.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.