Phlebotomy Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Three years of phlebotomy experience.
• Medical terminology experience.
• Prior experience in roles emphasizing customer service.
• Good oral and written communication skills, including the ability to communicate effectively with customers of all ages and populations, co-workers, and internal and external customers by telephone and in person.

Nice To Haves

• Associate degree in laboratory sciences.
• Hospital phlebotomy experience.
• Supervisory experience.
• Knowledge of LIS computer information systems related to specimen procurement and registration.
• Proficiency with Microsoft Office applications.
• Phlebotomy Technician (PBT(ASCP)) certification, MLT (ASCP) certification with significant phlebotomy experience, or equivalent.

Responsibilities

• Maintain a staff schedule that provides coverage to meet patient care needs.
• Collect appropriate specimens by venipuncture, heelstick, and fingerstick according to established procedures, including proper patient identification; collect other samples as required and work at off-site locations as needed.
• Perform staff duties to cover schedule vacancies as needed.
• Train and orient new employees and students.
• Conduct staff performance evaluations and administer corrective action as required.
• Maintain and update specimen procurement policies and procedures.
• Promote patient safety and follow established laboratory and hospital policies for procedures, methods, quality control, quality assurance, safety, compliance, and personnel matters.
• Interact courteously and professionally with laboratory customers and respond to telephone inquiries in a timely manner.
• Develop quality initiatives to improve processes and customer satisfaction, and help assess customer satisfaction through metrics.
• Register patient demographic information and laboratory test orders accurately in information systems and verify the adequacy of patient information.
• Inform technical staff, supervisory personnel, and/or pathologists of unusual or problematic incidents.
• Instruct patients on procedures for collecting laboratory specimens themselves.
• Demonstrate dependability, reliability, independent judgment, prioritization, and acceptance of appropriate authority.