Phlebotomy Supervisor

Quest Diagnostics•Maryland Heights, MO

2d•$58,656

About The Position

Oversees Patient Services functions that may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers (PSCs). The Supervisor is responsible for all activities of the function, including personnel training, daily operations, and PSC staffing, and ensures a safe, professional environment at all supervised facilities. The role is based in Saint Louis, Missouri, with availability required Monday through Friday between 5:00 AM and 6:00 PM, plus rotational weekend coverage. Travel is required.

Requirements

At least two years of prior supervisory experience or demonstrated leadership experience.
At least five years of experience in phlebotomy, laboratory, or another healthcare environment.
High school diploma or equivalent.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, on-call work, and overtime.
Valid driver’s license and clean driving record.
Good organizational, communication, and interpersonal skills, including the ability to manage patient and employee concerns professionally.
Ability to handle multiple priorities in a high-volume setting.
Proficiency with PCs, including experience using Microsoft Office applications.
Ability to make decisions using established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies and locations.
Ability and willingness to travel.
Physical capabilities include extensive phone and PC use; prolonged standing or sitting; fine hand dexterity and steadiness; lifting up to 25 pounds and occasionally up to 40 pounds; carrying up to 15 pounds for several minutes; talking, walking, balancing, bending or kneeling, pushing or pulling, reaching or twisting; and sustained visual attention to detail.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare, or a related field.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Manage daily operations at assigned facilities, PSCs, mobile sites, and in-office phlebotomy locations.
Implement phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Ensure applicable federal, state, and local licensure requirements are met in coordination with QA and the Medical Director’s offices.
Ensure laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, cleanliness, upgrades, and repairs.
Visit assigned PSCs, in-office locations, and mobile phlebotomy sites; document findings and conduct QA audits, with visits scheduled to provide adequate supervision.
Relocate, open, or close PSCs, in-office locations, and RRLs.
Oversee inventory processes at supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff.
Monitor employee performance, provide corrective action and counseling as needed, and conduct mid-year and annual performance appraisals.
Hold regular staff meetings to disseminate information.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance.
Prepare employee schedules while minimizing overtime and maintaining adequate facility coverage.
Prepare month-end reports.
Provide training and onboarding for new clients as needed.
Investigate, resolve, and respond appropriately to customer complaints.
Ensure Quest improvement and standardization initiatives are implemented.
Assist with annual budget preparation and maintain budget control in areas of responsibility.
Help meet departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessment.
Participate in process improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups; give presentations and speak to groups when required.
Demonstrate and embody Quest Diagnostics’ values.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.