Phlebotomy Supervisor

Labcorp•Tulsa, OK

About The Position

Labcorp is seeking a Phlebotomy Supervisor in Tulsa, Oklahoma. The supervisor leads a team of more than 25 phlebotomists working in Patient Service Centers and/or physician offices and oversees Labcorp patient service centers and designated client locations. The role focuses on leading, inspiring, and developing staff while supporting a positive patient and client experience. The supervisor manages patient flow, wait times, inventory, information logs, productivity, and staffing schedules. Operational duties include payroll, monthly schedules, performance appraisals, hiring, and training. The role also partners with Human Resources on employee relations and disciplinary matters, communicates with internal and external customers, resolves patient and client issues, and helps establish new service centers or client offices. The supervisor performs specimen collection and preparation when needed and travels to additional sites as necessary. The work schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m. Additional days and hours may be required.

Requirements

High school diploma, GED, or equivalent.
Five or more years of experience as a phlebotomist.
Proven track record of providing exceptional customer service.
Strong written and verbal communication skills.
Ability to work independently or in a team environment.
Comfort working under minimal supervision.
Reliable transportation and a clean driving record, if applicable.
Flexibility to work overtime as needed.
Ability to pass a standardized color blindness test.
At least 21 years of age.
Valid driver’s license and clean driving record.

Nice To Haves

One or more years as a supervisor or leader of direct reports.

Responsibilities

Supervise a team of more than 25 phlebotomists working in Patient Service Centers and/or physician offices.
Manage patient flow, wait times, inventory levels, and information logs.
Monitor monthly productivity and report deviations as necessary.
Coordinate phlebotomists’ schedules using resourceful and creative thinking.
Perform operational duties, including payroll, monthly scheduling, and performance appraisals.
Partner with Human Resources on employee relations issues and disciplinary actions.
Hire and train phlebotomists to fill open positions.
Communicate effectively with patients, client office staff, the sales team, logistics, senior management, and other internal and external customers.
Provide exceptional customer service to patients and clients.
Assist with setting up new Patient Service Centers or client offices.
Resolve patient and client issues.
Perform specimen collection and preparation when needed.
Travel to additional sites as necessary.