Phlebotomy Supervisor

Labcorp•Mission Viejo, CA

2d•$75,000 - $94,474•Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to lead a team of phlebotomists and oversee patient service centers and designated client locations in the Mission Viejo, California area. The supervisor directly impacts the patient and client experience by leading, inspiring, and developing staff, while overseeing operational and service activities. The role is based at 26732 Crown Valley Parkway, Suite 251, Mission Viejo, CA 92691. The schedule is Monday through Friday, with hours varying between 6 a.m. and 6 p.m. based on coverage needs; weekend hours may be required as needed. Travel to additional sites may also be necessary. The position may involve collecting and preparing specimens when needed.

Requirements

High school diploma or equivalent.
Valid California State-issued Phlebotomy License.
Able to pass a standardized color blindness test.
Flexibility to work overtime as needed.
Ability to work in a fast-paced, high-volume environment.
Exceptional customer service skills.
Strong written and verbal communication skills.
Ability to work independently or in a team environment.
Comfortable working under minimal supervision.
At least 21 years old.
Valid driver’s license.
Reliable transportation and a clean driving record.

Nice To Haves

Associate, bachelor’s, or master’s degree.
At least 3 years of phlebotomy experience in a clinical or hospital environment.
At least 2 years of experience assisting patients across age groups, from pediatric to geriatric.
At least 3 years of phlebotomy managerial, supervisory, or team leader experience.

Responsibilities

Supervise approximately 20–30 or more phlebotomists working in Patient Service Centers and/or physician offices in the Mission Viejo area.
Manage patient flow, wait times, inventory levels, and information logs.
Monitor monthly productivity and report deviations as necessary.
Coordinate phlebotomists’ schedules.
Perform operational duties such as payroll, monthly scheduling, and performance appraisals.
Partner with Human Resources on employee relations issues and disciplinary actions.
Hire and train phlebotomists to fill open positions.
Communicate with internal and external customers, including patients, client office staff, the sales team, logistics, and senior management.
Provide exceptional customer service to patients and clients.
Assist with setting up new Patient Service Centers or client offices.
Resolve patient or client issues.
Perform, collect, and prepare specimens when needed.
Travel to additional sites as necessary.
Lead, inspire, and develop phlebotomy team members.