Supervisor, Phlebotomy

UPMC•Cumberland, MD

10h

About The Position

UPMC Western Maryland is hiring a full-time Supervisor to lead its clinical laboratory specimen procurement and client services team. The role provides day-to-day leadership in support of high customer satisfaction, helps cover team duties and schedule vacancies as needed, and maintains staffing coverage to meet patient care needs. The Supervisor also supports the planning, development, and monitoring of quality assurance initiatives that promote patient care and safety. The position works Monday through Friday and includes rotating on-call shifts. Responsibilities combine team supervision and client service with hands-on specimen collection, patient registration, staff training, performance evaluation, policy maintenance, and quality improvement.

Requirements

High school diploma or equivalent.
Three years of phlebotomy experience.
Medical terminology experience.
Prior experience in roles emphasizing customer service.
Good oral and written communication skills, including the ability to communicate effectively with all age groups and populations of internal and external customers and coworkers, by telephone and in person.

Nice To Haves

Associate degree in laboratory sciences.
Hospital phlebotomy experience.
Supervisory experience.
Knowledge of LIS computer information systems related to specimen procurement processes and registration.
Proficiency with Microsoft Office applications.
Phlebotomy Technician (PBT(ASCP)) or MLT (ASCP) certification with significant phlebotomy experience, or equivalent.

Responsibilities

Maintain a staff schedule that provides coverage to meet patient care needs.
Collect appropriate specimens by venipuncture, heelstick, and fingerstick according to established procedures, including proper patient identification; collect other samples as required and perform collections at off-site locations as needed.
Perform staff duties to cover schedule vacancies as needed.
Fulfill customer needs according to the philosophy of the UPMC Health System.
Train and orient new employees and students.
Conduct staff performance evaluations and administer corrective action as required.
Maintain and update specimen procurement policies and procedures.
Demonstrate dependability, reliability, independent judgment, and appropriate recognition of department priorities and authority.
Promote patient safety.
Interact courteously and professionally with laboratory customers and respond to telephone inquiries in a timely manner.
Develop quality initiatives to improve processes and customer satisfaction, and help determine customer satisfaction through various metrics.
Accurately register patient demographic information and laboratory test orders in information systems and verify the adequacy of patient information.
Inform technical staff, supervisory personnel, and/or pathologists of unusual or problematic incidents.
Instruct patients on collection procedures for laboratory specimens they obtain themselves.
Follow established laboratory and hospital policies for procedures, methods, quality control, quality assurance, safety, compliance, and personnel.