Phlebotomy Supervisor

Labcorp • Dothan, AL

5d • Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to lead a team of more than 25 phlebotomists working in Patient Service Centers and/or physician offices in Dothan, Alabama. The supervisor manages and oversees Labcorp patient service centers and designated client locations, with a focus on leading, inspiring, and developing staff and directly influencing the patient and client experience.

The role oversees patient flow, wait times, inventory, information logs, productivity, staffing schedules, payroll, and performance appraisals. It also involves hiring and training phlebotomists, handling employee relations in partnership with Human Resources, communicating with internal and external stakeholders, resolving patient and client issues, assisting with new site setups, and performing specimen collection and preparation when needed. Travel to additional sites may be required.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional days and hours may be required. Overtime may be needed. Phlebotomists may be eligible for a quarterly performance-based incentive plan. Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, short- and long-term disability, 401(k), paid time off or flexible time off, tuition reimbursement, and an employee stock purchase plan. Eligibility rules and exceptions apply to other schedules and employment categories.

Requirements

• High school diploma, GED, or equivalent.
• At least 3 years of experience in a supervisory or people-leader position.
• At least 3 years of experience as a phlebotomist.
• Proven track record of providing exceptional customer service.
• Strong written and verbal communication skills.
• Ability to work independently or in a team environment.
• Comfort working under minimal supervision.
• Valid driver’s license, clean driving record, and reliable transportation.
• Flexibility to work overtime as needed.
• Ability to pass a standardized color blindness test.
• Must be at least 21 years old.

Nice To Haves

• At least 5 years of experience in a supervisory or people-leader position.
• At least 5 years of experience as a phlebotomist.

Responsibilities

• Supervise a team of more than 25 phlebotomists working in Patient Service Centers and/or physician offices.
• Manage patient flow, wait times, inventory levels, and information logs.
• Monitor monthly productivity and report deviations as necessary.
• Coordinate phlebotomists’ schedules.
• Perform operational duties, including payroll, monthly schedules, and performance appraisals.
• Partner with Human Resources on employee relations issues and disciplinary actions.
• Hire and train phlebotomists to fill open positions.
• Communicate with patients, client office staff, the sales team, logistics, senior management, and other internal and external customers.
• Provide exceptional customer service to patients and clients.
• Assist with setting up new Patient Service Centers or client offices.
• Resolve patient and client issues.
• Perform, collect, and prepare specimens when needed.
• Travel to additional sites as necessary.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• 401(k)
• Paid time off or flexible time off
• Tuition reimbursement
• Employee stock purchase plan
• Eligible phlebotomists may participate in a quarterly performance-based incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED