Phlebotomy Supervisor

Quest Diagnostics•Chattanooga, TN

5d•Onsite

About The Position

The Phlebotomy Supervisor oversees Patient Services functions that may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers (PSCs). The role is responsible for training personnel, daily operations, staffing, and maintaining a safe, professional environment across supervised facilities. The position is based in Chattanooga, Tennessee, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. Travel is required. The supervisor manages assigned facilities and staff, ensures compliance with applicable procedures and quality requirements, and contributes to customer service, operational improvement, and budget management. The role may also involve client onboarding and training, presentations, and other duties within the position’s scope.

Requirements

Minimum two years of prior supervisory experience or demonstrated leadership experience.
Minimum five years of experience in phlebotomy, laboratory, or other healthcare environments.
High school diploma or equivalent required.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, on-call work, and overtime.
Valid driver's license and clean driving record.
Good organization, communication, and interpersonal skills, including the ability to manage patient and employee concerns professionally.
Ability to manage multiple priorities in a high-volume setting.
Proficiency with PC skills, including Microsoft Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies or locations.
Willingness and ability to travel.
Physical capabilities include prolonged standing or sitting; fine hand dexterity and steadiness; lifting up to 25 pounds, occasional lifting up to 40 pounds, and carrying up to 15 pounds for several minutes; talking; walking; balancing; bending or kneeling; pushing or pulling; reaching or twisting; and sustained mental visual attention to detail.
Extensive use of a phone and PC.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare, or a related field.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Manage daily operations of assigned facilities, including PSCs, mobile phlebotomy, and in-office phlebotomy.
Implement phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Where applicable, ensure Federal, State, and local licensure requirements are met in coordination with QA and the Medical Director’s offices.
Ensure laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, and cleanliness, including upgrades and repairs.
Conduct and document site visits at assigned PSCs, in-office phlebotomy locations, and mobile phlebotomy sites; schedule visits to provide adequate supervision.
Perform quality assurance audits.
Relocate, open, or close PSCs, in-office phlebotomy locations, and RRLs.
Oversee inventory processes for supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff; monitor performance and provide corrective action or counseling as needed.
Conduct mid-year and annual performance appraisals.
Hold regular staff meetings to communicate information.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance; prepare schedules with minimal overtime and maintain adequate facility coverage.
Prepare month-end reports.
As needed, train and onboard new clients.
Investigate, resolve, and respond appropriately and effectively to customer complaints.
Ensure Quest improvement and standardization initiatives are implemented.
Assist with annual budget preparation and maintain budget control throughout the year.
Support departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessment.
Participate in process improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups; present and speak to groups as required.
Demonstrate and live the Values of Quest Diagnostics.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.