Phlebotomy Supervisor

TriHealth•Cincinnati, OH

4d•Onsite

About The Position

The Phlebotomy Supervisor oversees and supports a diverse Support Services team, including Phlebotomy Trainers, Outpatient Lab Coordinators, Lab Process Techs, Lead Phlebotomists, and Phlebotomists, with oversight of Lab Assistants–POC in Support Services, physician offices, draw sites, and health fairs. The role is responsible for scheduling, duty assignments, productivity, equipment maintenance and repair, supply ordering, and implementing new equipment and procedures. It also includes hiring and terminating team members and providing performance counseling and appraisals. The supervisor ensures optimal customer service for specimen procurement, specimen processing, and referral services, while accommodating outpatient and physician-office clients, nursing personnel, and visitors seeking laboratory services. In collaboration with their manager, lab and site leaders, administration, and other departments, the supervisor develops processes and procedures to support efficient workflows, appropriate use of resources, issue resolution, employee morale, and satisfaction with TriHealth lab services. The role reviews phlebotomists’ work for accuracy and quality and ensures compliance with applicable rules, standards, policies, regulatory requirements, and TriHealth’s Corporate Compliance Plan. This is a full-time, 80-hours-bi-weekly position on the evening shift at Bethesda North Hospital in Cincinnati, Ohio. The job description lists 30–39 direct-report FTEs. Working conditions include frequent sitting and standing; consistent concentration, communication, reading, reaching, pushing, pulling, use of hands, walking, and visual tasks; occasional kneeling, stooping, and lifting; and rare climbing. The role also includes leadership responsibilities such as conducting huddles and team meetings, rounding on team members, modeling and coaching TriHealth Way behaviors, recognizing team members, and supporting annual organizational goals.

Requirements

High school diploma or GED.
Valid driver’s license.
1–2 years of experience in Clinical Allied Health.

Responsibilities

Supervise Phlebotomy Trainers, Outpatient Lab Coordinators, Lab Process Techs, Lead Phlebotomists, and Phlebotomists, and oversee Lab Assistants–POC in Support Services, physician offices, draw sites, and health fairs.
Manage scheduling, duty assignments, productivity, equipment maintenance and repair, supply ordering, and implementation of new equipment and procedures.
Hire and terminate Support Services team members and provide performance counseling and appraisals.
Provide optimal customer service for specimen procurement, specimen processing, and referral services, accommodating outpatient and physician-office clients, nursing personnel, and visitors.
Collaborate with lab managers, supervisors, site managers, administration, and other departments to develop processes and procedures, improve workflow and resource use, resolve issues, promote employee morale, and support satisfaction with TriHealth lab services.
Review phlebotomists’ work for accuracy and quality and ensure adherence to applicable rules, regulations, standards, policies, regulatory requirements, and TriHealth’s Corporate Compliance Plan.
Conduct department huddles and lead monthly team meetings, including reviewing the stoplight report and cascading key leadership messages.
Regularly round on team members according to the organization's leadership practices.
Model, coach, and validate team members’ use of TriHealth Way behaviors, including AIDET + Promise, Always Behaviors, and Always HEARD.
Recognize team members for safety wins, positive performance, and demonstrating SERVE and ALWAYS behaviors and TriHealth Way principles.