Phlebotomy Supervisor

Quest Diagnostics

12d

About The Position

The Phlebotomy Supervisor oversees Patient Services functions that may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers (PSCs). The supervisor is responsible for all activities in assigned areas, including personnel training, daily operations, and staffing. The role ensures a safe, professional environment across supervised facilities and supports operational, quality, staffing, financial, and improvement initiatives. The position is based in Marlborough, Massachusetts, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM and rotational weekend work. Travel is required.

Requirements

At least two years of prior supervisory experience or demonstrated leadership experience.
At least five years of experience in phlebotomy, laboratory, or other healthcare environments.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, on-call work, and overtime.
Valid driver’s license and clean driving record.
Good organizational, communication, and interpersonal skills, including the ability to manage patient and employee concerns professionally.
Ability to manage multiple priorities in a high-volume setting.
Proficiency with PCs, including experience using Microsoft Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies and locations.
Ability to travel.
High school diploma or equivalent.
Extensive use of phone and PC; prolonged standing and sitting; fine hand dexterity and steadiness; talking; constant mental visual attention to detail; walking; balancing; bending or kneeling; pushing or pulling; and reaching or twisting.
Ability to lift up to 25 pounds, occasionally lift 40 pounds, and carry up to 15 pounds for several minutes at a time.

Nice To Haves

Customer service experience in a retail or service environment.
Bachelor’s degree in Business Administration, Healthcare, or a related field.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Oversee daily operations at assigned facilities, including PSCs, mobile phlebotomy, and in-office phlebotomy.
Implement phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Ensure applicable Federal, State, and local licensure requirements are met in collaboration with QA and the Medical Director’s offices.
Ensure laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, cleanliness, upgrades, and repairs.
Conduct and document site visits at assigned PSCs, in-office phlebotomy sites, and mobile phlebotomy sites; schedule visits to provide adequate supervision.
Perform QA audits.
Relocate, open, or close PSCs, in-office phlebotomy sites, and regional reference laboratories (RRLs).
Oversee inventory processes for supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff.
Monitor employee performance and provide corrective action and counseling as needed.
Conduct mid-year and annual performance appraisals.
Hold regular staff meetings to disseminate information.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance.
Prepare employee schedules with minimal overtime and maintain adequate coverage for all facilities.
Prepare month-end reports.
Provide training and onboarding for new clients as needed.
Investigate, resolve, and respond appropriately and effectively to customer complaints.
Ensure Quest improvement and standardization initiatives are implemented.
Assist with preparation of the annual budget and maintain budget control for areas of responsibility.
Support departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and needs assessment for capital expenditures.
Participate in process improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups.
Give presentations and speak in groups as required.
Demonstrate and live the Values of Quest Diagnostics.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential annual performance bonus compensation.