Phlebotomy Supervisor

Quest Diagnostics•Saint Louis, MO

12d

About The Position

The Phlebotomy Supervisor oversees Patient Services functions, which may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers (PSCs). The supervisor is responsible for the function’s activities, including personnel training, daily operations, and PSC staffing, and ensures a safe, professional environment across supervised facilities. The role is based in Saint Louis, Missouri, with Monday-to-Friday scheduling, availability from 5:00 AM to 6:00 PM, and rotational weekend work. Travel is required. The supervisor oversees assigned facilities and staff, ensures compliance with operational and quality requirements, manages schedules and budgets, and addresses customer concerns. They also implement improvement and standardization initiatives and may lead projects, provide training, and give presentations. The stated pay range begins at $58,656 per year. Eligible candidates may receive annual performance bonus compensation. The employer offers a range of benefits and programs, with eligibility depending on whether the position is part-time or full-time and other conditions.

Requirements

At least two years of prior supervisory experience or demonstrated leadership experience.
At least five years of experience in phlebotomy, laboratory, or other healthcare environments.
High school diploma or equivalent required.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, on-call work, and overtime.
Valid driver's license and clean driving record.
Good organization, communication, and interpersonal skills, including the ability to manage patient and employee concerns professionally.
Ability to manage multiple priorities in a high-volume setting.
Proficient PC skills, including experience with Microsoft Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies and locations.
Ability to travel.
Ability to use a phone and PC extensively; stand or sit for prolonged periods; perform fine hand dexterity and maintain steadiness; talk, walk, balance, bend or kneel, push or pull, and reach or twist; and lift up to 25 pounds, occasionally up to 40 pounds, and carry up to 15 pounds for several minutes at a time.
Constant mental visual attention to detail.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare, or a related field.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Oversee daily operations at assigned facilities, including PSCs, mobile phlebotomy, and in-office phlebotomy.
Implement phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Where applicable, work with QA and Medical Director offices to ensure Federal, State, and local licensure requirements are met.
Ensure Laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, and cleanliness, including upgrades and repairs.
Visit assigned PSCs, in-office phlebotomy locations, and mobile phlebotomy sites; document findings and conduct QA audits.
Schedule site visits to provide adequate supervision.
Relocate, open, or close PSCs, in-office phlebotomy locations, and RRLs.
Oversee inventory processes for supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff; monitor performance and provide corrective action or counseling as needed.
Conduct mid-year and annual performance appraisals and hold regular staff meetings.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance; prepare schedules with minimal overtime and maintain adequate facility coverage.
Prepare month-end reports and, when needed, train and onboard new clients.
Investigate, resolve, and respond appropriately to customer complaints.
Ensure Quest improvement and standardization initiatives are implemented.
Assist with annual budget preparation and maintain budget control, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessment.
Participate in process improvement teams and other initiatives; organize and lead projects within the workgroup and with cross-functional groups.
Give presentations and speak in groups as required.
Demonstrate and live the Values of Quest Diagnostics.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Best-in-class well-being programs.
Annual no-cost Blueprint for Wellness® health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.