Phlebotomy Supervisor

Quest Diagnostics•Bridgewater Township, NJ

5d•$66,550 - $119,800•Onsite

About The Position

The Phlebotomy Supervisor oversees Patient Services functions that may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers (PSCs). The role is responsible for personnel training, daily operations, and staffing of PSCs, while maintaining a safe and professional environment across supervised facilities. The position is based in Bound Brook, New Jersey, with a stated schedule of Monday through Friday, 6:00 AM to 4:00 PM, and Saturdays if needed. Travel is required. The Supervisor manages assigned facilities and staff, ensures compliance with phlebotomy procedures and applicable licensing requirements, reviews quality documentation, and oversees facility safety, maintenance, cleanliness, and inventory. The role also contributes to hiring, training, coaching, performance management, scheduling, budgeting, customer issue resolution, process improvement, and implementation of organizational initiatives. The position may include training and onboarding new clients, leading projects, and giving presentations.

Requirements

At least two years of supervisory experience or demonstrated leadership experience.
At least five years of experience in phlebotomy, laboratory, or other healthcare environments.
High school diploma or equivalent.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, on-call duty, and overtime.
Valid driver's license and clean driving record.
Good organizational, communication, and interpersonal skills, including the ability to professionally manage patient and employee concerns.
Ability to handle multiple priorities in a high-volume setting.
Proficiency with PC skills, including Microsoft Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies or locations.
Ability to travel.
Ability to use a phone and PC extensively; stand or sit for prolonged periods; and perform fine hand dexterity and steady-hand tasks.
Ability to lift up to 25 pounds, occasionally lift 40 pounds, and carry up to 15 pounds for several minutes at a time.
Ability to perform job activities involving talking, sustained visual attention to detail, walking, balancing, bending or kneeling, pushing or pulling, and reaching or twisting.

Nice To Haves

Customer service experience in a retail or service environment.
Bachelor’s degree in Business Administration, Healthcare, or a related field.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Manage daily operations for assigned facilities, Patient Service Centers, mobile phlebotomy, and in-office phlebotomy.
Implement phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Work with QA and Medical Director offices to ensure applicable federal, state, and local licensure requirements are met.
Ensure laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, and cleanliness, including upgrades and repairs.
Conduct and document site visits at assigned PSCs, IOPs, and mobile phlebotomy sites; perform QA audits and schedule visits to provide adequate supervision.
Relocate, open, or close PSCs, IOPs, and RRLs.
Oversee inventory processes for supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff.
Monitor employee performance, provide corrective action and counseling as needed, and conduct mid-year and annual performance appraisals.
Hold regular staff meetings to disseminate information.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance.
Prepare schedules that minimize overtime and maintain adequate facility coverage.
Prepare month-end reports.
Train and onboard new clients when needed.
Investigate, resolve, and respond appropriately to customer complaints.
Implement Quest improvement and standardization initiatives.
Assist with annual budget preparation and maintain budget control for areas of responsibility.
Support department fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessment.
Participate in process-improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups; give presentations and speak to groups when required.
Demonstrate and live the Values of Quest Diagnostics.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.