Phlebotomy Supervisor

Quest Diagnostics•Marlborough, MA

1d•$58,656 - $113,960

About The Position

Oversee Patient Services functions that may include Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers (PSCs). The Supervisor is responsible for all activities of the function, including personnel training, daily operations, and staffing of PSCs, and for maintaining a safe, professional environment at all supervised facilities. The role oversees operations, quality assurance, regulatory compliance, facilities, inventory, staffing, employee development, scheduling, budgets, customer concerns, and improvement initiatives across assigned locations. It also requires travel between sites and may include training and onboarding new clients, leading projects, and giving presentations. The position is based in Marlborough, Massachusetts, with a Monday-to-Friday schedule of 8:00 AM to 5:00 PM and rotational weekend work; the role may also require holidays, on-call availability, and overtime based on staffing needs.

Requirements

At least two years of prior supervisory experience or demonstrated leadership experience.
At least five years of experience in phlebotomy, laboratory, or another healthcare environment.
High school diploma or equivalent.
Ability to communicate effectively in English.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Valid driver's license and clean driving record.
Good organizational, communication, and interpersonal skills, including the ability to professionally manage patient and employee concerns.
Ability to handle multiple priorities in a high-volume setting.
Proficiency with PCs, including Microsoft Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies or locations.
Ability and willingness to travel.
Ability to use a phone and PC extensively; stand or sit for prolonged periods; perform fine hand dexterity and steady hand movements; lift up to 25 pounds and occasionally up to 40 pounds; and carry up to 15 pounds for several minutes.
Ability to talk, walk, balance, bend or kneel, push or pull, and reach or twist; constant mental visual attention to detail is required.

Nice To Haves

Customer service experience in a retail or service environment.
Bachelor's degree in Business Administration, Healthcare, or a related field.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Oversee daily operations at assigned facilities, including PSCs, mobile phlebotomy, and in-office phlebotomy.
Implement phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Ensure applicable federal, state, and local licensure requirements are met in coordination with QA and Medical Director offices.
Ensure laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, and cleanliness, including upgrades and repairs.
Conduct and document site visits at assigned PSCs, in-office phlebotomy locations, and mobile phlebotomy sites; perform QA audits and schedule visits to provide adequate supervision.
Relocate, open, or close PSCs, in-office phlebotomy locations, and RRLs.
Oversee inventory processes for supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff.
Monitor employee performance, provide corrective action and counseling as needed, and conduct mid-year and annual performance appraisals.
Hold regular staff meetings to disseminate information.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance.
Prepare schedules that minimize overtime and maintain adequate facility coverage.
Prepare month-end reports.
As needed, train and onboard new clients.
Investigate, resolve, and respond appropriately and effectively to customer complaints.
Ensure Quest improvement and standardization initiatives are implemented.
Assist in preparing the annual budget and maintain budget control for areas of responsibility.
Help ensure departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessment.
Participate in process improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups; provide presentations and speak to groups as needed.
Demonstrate and uphold Quest Diagnostics values.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.