Phlebotomy Supervisor

TridentCare • Carrollton, TX

2d

About The Position

The Phlebotomy Supervisor oversees phlebotomy operations and personnel across all shifts, coordinating staff schedules and supporting the immediate needs of phlebotomy personnel. The role works with area managers, field personnel, the Phlebotomy Manager, the Laboratory Director, and other departments to provide effective phlebotomy services and customer support while ensuring staff follow established procedures and applicable regulations.

The supervisor monitors staff competency, provides training and in-service education, reviews operational activity and production reports, and prepares staff evaluations and weekly reports. The role also monitors specimen collection activities, time and mileage records, staff practices, and morning courier operations. The supervisor reports regularly to the Phlebotomy Manager and attends regional phlebotomy meetings when scheduled.

Requirements

• Extensive knowledge of specimen preservation, adequate patient preparation, and specimen procedures.
• Ability to work under minimal supervision.
• Ability to maintain accurate time records.
• Ability to conduct business professionally and ethically and lead by example.

Responsibilities

• Oversee phlebotomy operations and personnel on all shifts, including scheduling available staff efficiently.
• Communicate facility concerns to area managers.
• Work with area managers and other field personnel to provide excellent customer service.
• Work under minimal supervision and accurately maintain time records.
• Regularly review phlebotomy competency and provide training, skills assessments, and in-service education as needed.
• Monitor STAT, peak and trough, and after-hours specimen collection.
• Coordinate with the Phlebotomy Manager and Laboratory Director to ensure personnel are trained to provide satisfactory services and comply with local, state, and federal regulations.
• Prepare and evaluate reports on phlebotomy production progress.
• Prepare regular and annual evaluations of phlebotomy staff.
• Work cooperatively with Laboratory Dispatch, Courier Dispatch, couriers, Accessioning, Customer Service, Data Entry, and other departments.
• Monitor specimen preservation, patient preparation, and specimen procedures, and ensure personnel follow established protocols.
• Report regularly to the Phlebotomy Manager.
• Conduct business professionally and ethically and lead by example.
• Attend to the immediate needs of phlebotomy personnel.
• Provide ongoing in-service education on safety, residents’ rights and conduct, company policy and procedure changes, and local, state, and federal compliance.
• Monitor phlebotomist activities, including time tracking, travel, general practices, and operational reports.
• Assist with oversight of morning courier operations, including scheduling available staff and monitoring routes.
• Perform minimal housekeeping at assigned drop sites and/or workstations.
• Review and approve phlebotomists’ regular hours and overtime.
• Submit accurate and timely time and mileage sheets to the payroll department.
• Work cooperatively with the payroll department and its representative.
• Prepare and submit a weekly activity report to the Phlebotomy Manager.
• Attend regional phlebotomy meetings when scheduled.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed