Phlebotomy Supervisor - Laboratory Collection - Full Time

Guthrie Enterprise•Binghamton, NY

23h

About The Position

Leads phlebotomy activities for Lourdes Hospital, outreach services, and medical office locations. Plans, organizes, and directs the daily work of assigned personnel to support quality, patient satisfaction, and efficient workflow. Helps optimize and standardize phlebotomy practices across regional and on-campus draw sites through training, competency assessments, and ongoing updates. The role oversees inpatient and outpatient phlebotomists and patient service registration staff, equipment, quality assurance, supplies, staffing, and service operations. It also supports consistent specimen collection practices across medical offices and contracted nursing homes, including mobile phlebotomy. The position may require work outside weekday shifts to train staff, evaluate competency, or improve processes.

Requirements

High school diploma required.
Significant experience performing phlebotomy required.
In-depth knowledge of phlebotomy techniques and computer operations.
Strong computer, interpersonal, supervisory, problem-solving, and teaching skills; a high degree of initiative.
Ability to evaluate procedures, processes, equipment, and people and strategically plan improvements.
Excellent interpersonal skills for extensive interaction with patients, providers, staff, and leadership.
May need to work shifts other than weekdays to train staff, evaluate competency, or improve processes.

Nice To Haves

Previous successful supervisory experience is highly preferred.
A four-year degree in biological sciences is preferred; a Medical Technology or Clinical Laboratory Science degree is preferred.

Responsibilities

Plan, organize, and direct daily activities of inpatient and outpatient phlebotomists and patient service registration staff.
Ensure phlebotomy coverage by scheduling trained and competent personnel to meet Hospital, outreach, and medical office needs; coordinate with units and offices when urgent needs or staffing shortfalls arise.
Oversee equipment operation, maintenance documentation, troubleshooting, and recommendations for equipment replacement or updates in collaboration with Biomedical Engineering.
Maintain and update specimen collection and processing manuals and participate in system policy standardization.
Help resolve technical and customer service problems, including direct interaction with patients and coordination with Patient Safety and Patient Advocates.
Promote a positive, patient-focused attitude among phlebotomy service personnel and supervise outpatient Patient Service Staff training and adherence to customer-service and information-system initiatives.
Manage section quality assurance activities, documentation, and monthly reporting at departmental Quality Assurance Meetings.
Interact regularly with the assigned covering pathologist and provide statistical analysis of volumes, trends, and quality measures.
Monitor collection reports and phlebotomy statistics, including timely draws, hemolysis rates, blood culture contamination rates, and AM turnaround times; take corrective action as needed.
Make recommendations to the Laboratory Administrative Director concerning recruitment, staffing changes, discipline, and personnel evaluations.
Supervise phlebotomist instruction in specimen collection, technique, and processing, including initial training, annual competency evaluations, remediation, and documentation.
Maintain adequate expendable supplies and work with the Lab Administrative Director on savings opportunities and standardization.
Coordinate with medical offices to provide initial training, regular competency assessments, and phlebotomy float coverage when needed.
Ensure Environment of Care, safety, infection control, and hazardous materials requirements are met in collection areas and general operations.
Process time and attendance records and monitor sick-time use, applying disciplinary action according to HR policy when warranted.
Monitor and supervise phlebotomy staffing, ordering, and patient collection at contracted nursing homes and for patients requiring mobile phlebotomy.
Develop and maintain a phlebotomy school, including permits, lesson plans, marketing, and program operations, or develop a partnership with an established school for clinical rotations and potential employment candidates.
Perform other duties as assigned by the Supervisor or Administrative Director.