Laboratory Phlebotomy Supervisor
About The Position
The Laboratory Phlebotomy Supervisor provides customer service and supervisory support to onsite laboratory operations and off-site laboratory locations under the direction of the Customer Service Manager. The role responds to patient care, client, and customer issues; assists with training, scheduling, and payroll; and helps monitor and supervise laboratory outreach operations and customer satisfaction. The supervisor also performs clinical support duties as needed to back up technicians and supports staff maintenance and customer service projects. The position requires competency in clinical care and assessment for patients across applicable age groups, as an individual and as part of a multidisciplinary team. Employees must be able to perform essential job-specific functions, with reasonable accommodation determined case by case. The employee is expected to follow the organization’s ethical standards and policies.
Requirements
- High school graduation, with at least two years of college or business school and two to three years of work experience, or an equivalent combination of education and experience in a health care or medical environment.
- Phlebotomy certification and experience.
- Strong interpersonal, organizational, and communication skills.
- Knowledge of personal computers and related laboratory-office support applications.
Responsibilities
- Respond to patient care, client, and customer issues under the direction of the Customer Service Manager.
- Assist with training, scheduling, and payroll.
- Assist in monitoring and supervising laboratory outreach operations and customer satisfaction.
- Facilitate customer service projects.
- Manage daily workforce operations.
- Provide administrative support.
- Perform clinical support duties as required to provide technician backup.
- Demonstrate competency in clinical care and assessment of applicable patient populations, individually and as part of a multidisciplinary team.
- Preserve and protect the confidentiality rights of patients and employees.
- Perform other duties as required or requested.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
