Phlebotomy Strategic Accounts Supervisor

Sonora Quest Laboratories / Laboratory Sciences of Arizona • Yakima, WA

6d

About The Position

This position leads all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts. The role provides IOP services within assigned accounts, with a primary focus on large, multi-location corporate clients and key physician groups. It ensures consistent, high-quality service delivery, operational efficiency, client engagement and communication, patient experience, and alignment with client expectations and organizational standards. The supervisor also fosters a positive, high-performing work environment that supports employee engagement and development, and partners across the business while maintaining compliance and supporting employees.

The position performs all functions according to established policies and procedures, regulatory and accreditation requirements, and applicable professional standards. It is based in Phoenix, Arizona, and works the day shift.

The opportunity includes the option to participate in a variety of health, financial, and security benefits. The position may also be eligible for the organization’s Management or Sales Incentive Programs as part of its Total Rewards package.

Requirements

• Associate’s degree in business, health care administration, or a related field, or equivalent education and experience.
• Five years of experience within laboratory, business development, and relationship building with healthcare providers, employer groups, and consumer groups.
• Two years of supervisory experience, emphasizing business or healthcare management, with exposure to a laboratory environment.
• Valid state driver’s license and eligibility for coverage under the company auto insurance policy.
• Strong verbal, written, facilitation, and collaboration skills, including ability to build and maintain effective relationships with clients, department leaders, and key internal stakeholders.
• Resilient, positive, and adaptable approach to challenges, change, and competing priorities.
• Solid business acumen and ability to balance tactical execution, long-term planning, and operational and quality impacts.
• Leadership ability to mentor, guide, motivate, and foster teamwork among leaders and front-line staff.
• Creative, compliance-focused problem-solving skills, including identifying improvement opportunities and driving strategic initiatives.
• Knowledge of compliance and regulatory agency requirements.
• Strong analytical skills and attention to detail, with experience using quality and performance data to support decision-making.
• For placement in the Mobile/Long Term Care department, ADHS Fingerprinting Certification or ability to obtain it; client groups offering behavioral health may require ADHS Fingerprint Clearance Certification.

Nice To Haves

• National certification in the field of study.
• Five years of leadership experience.
• Extensive healthcare or laboratory operations experience.
• Experience using Six Sigma and/or Lean workflow.
• Additional related education and/or experience.
• Knowledge of CAP, CLIA, or other relevant regulatory or accreditation standards.

Responsibilities

• Lead all In-Office Phlebotomy operations across large, multi-site client groups and key strategic accounts.
• Provide IOP services within assigned strategic accounts, particularly large, multi-location corporate clients and key physician groups.
• Ensure consistent, high-quality service delivery, operational efficiency, and alignment with client expectations and organizational standards.
• Focus on client engagement and communication, patient experience, service, and operational excellence.
• Support employee engagement and development and foster a positive, high-performing work environment.
• Partner within the business while maintaining compliance and providing employee support.
• Perform work according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
• Lead root cause analysis and continuous improvement initiatives.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for Management or Sales Incentive Programs as part of the Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree