Phlebotomy Supervisor

TriHealth•Cincinnati, OH

17d•Onsite

About The Position

The Phlebotomy Supervisor oversees and supports Phlebotomy Trainers, an Outpatient Lab Coordinator, Lab Process Techs, Lead Phlebotomists, Phlebotomists, and Lab Assistants – POC working in Support Services, physician offices, draw sites, and health fairs. The role is responsible for scheduling, assigning duties, monitoring productivity, maintaining and repairing equipment, ordering supplies, and implementing new equipment and procedures. It also includes hiring and terminating team members and providing performance counseling and appraisals. The supervisor ensures optimal customer service for specimen procurement, processing, and referral services, and supports outpatient and physician-office clients, nursing personnel, and visitors seeking laboratory services. In collaboration with their one-up, lab managers, supervisors, site managers, administration, and other departments, the supervisor develops processes and procedures to support efficient workflows, effective use of resources, issue resolution, strong employee morale, and satisfaction with TriHealth’s lab services. The role reviews phlebotomists’ work for accuracy and quality and ensures compliance with applicable rules, regulations, standards, policies, regulatory agencies, and TriHealth’s Corporate Compliance Plan, including CAP, OSHA, JCAHO, and HIPAA. The position is based at Bethesda North Hospital in Cincinnati, Ohio. It is full-time, 80 hours bi-weekly, on the evening shift, and has 30–39 direct-report FTEs. The role also carries leadership expectations that include department huddles, rounding on team members, monthly team meetings, coaching TriHealth Way behaviors, and recognizing safety, service, and performance achievements.

Requirements

High school diploma or GED.
Valid driver’s license.
1–2 years of experience in Clinical Allied Health.

Responsibilities

Supervise Phlebotomy Trainers, the Outpatient Lab Coordinator, Lab Process Techs, Lead Phlebotomists, and Phlebotomists, and oversee Lab Assistants – POC in Support Services, physician offices, draw sites, and health fairs.
Manage scheduling, duty assignments, productivity, equipment maintenance and repair, supply ordering, and implementation of new equipment and procedures.
Hire and terminate Support Services team members and provide performance counseling and appraisals.
Provide customer service for specimen procurement, specimen processing, and referral services, and accommodate outpatient and physician-office clients, nursing personnel, and visitors seeking laboratory services.
Collaborate with their one-up, lab managers, supervisors, site managers, administration, and other departments to develop processes and procedures that improve workflow and resource use, resolve issues, promote employee morale, and support satisfaction with TriHealth lab services.
Review phlebotomists’ work for accuracy and quality and ensure adherence to applicable rules, regulations, standards, policies, regulatory requirements, and TriHealth’s Corporate Compliance Plan.
Conduct department huddles, with clinical departments generally holding daily huddles and non-clinical departments weekly huddles.
Round on team members according to the specified cadence: monthly for 25 or fewer team members, every other month for 26–50, and quarterly for 51 or more.
Lead monthly team meetings using the meeting agenda template; review the stoplight report and cascade key leadership messages.
Model, coach, and validate team members’ use of TriHealth Way behaviors, including AIDET + Promise, Always Behaviors, and Always HEARD.
Recognize team members for safety wins, positive performance, and demonstrating SERVE and ALWAYS behaviors and TriHealth Way leadership, service, and care.