Pharmacy Manager Jobs

About The Position

Requirements

• Active Pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
• Customer service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying important instructions.
• Mathematical reasoning skills to calculate quantities, days’ supply, and medication packaging needs.
• Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
• Ability to lead, delegate, motivate, coach, provide feedback, and foster collaboration and high performance.
• Ability to work while mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; stoop and bend; and maintain close visual acuity.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
• Ability to express ideas and accurately convey detailed spoken instructions, and to receive detailed information orally.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coaching team members and following up to improve pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathy, compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Conduct onboarding for new Technicians and Pharmacists at the store and district level, provide CVS workflow training, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and monitor their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance using observation, feedback, and results validation, deliver annual performance reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion; encourage feedback and take relevant action to foster psychological safety.
• Maintain clinical and technical skills, complete required training and CME, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted, and empower the team to provide holistic care.
• Comply with federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate and empower team members; motivate, coach, reinforce, encourage, provide feedback to, discipline, or terminate team members as appropriate.
• Use problem-solving, adaptability, and accountability to address challenges and changing circumstances; perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources based on eligibility
• CVS Health bonus, commission, or short-term incentive program eligibility