Pharmacy Operations Manager

Walgreens•Chicago, IL

25d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The manager supports customer service and pharmacy operations, including assisting pharmacists with patient registration, prescription data entry and medication preparation, and completing patient and physician calls where permitted by law. The role coordinates daily workflow and schedules, maintains supplies and equipment, supports inventory and administrative processes, ensures accurate insurance claims processing, and helps with compliance, security, reporting, and quality improvement. The manager also supports community outreach, off-site immunization clinics, retail partnerships, and pharmacy financial and service improvement efforts. The position leads technician hiring, onboarding, training, scheduling, and performance accountability; supports compliance with licensure and certification requirements; maintains PTCB certification and relevant pharmacy knowledge; and communicates information to the pharmacy team and participates in store and pharmacy meetings. Flexible scheduling, including evening and weekend hours, is required. The posted hourly range is $22.50 to $35.75; actual pay depends on factors such as geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, develop, train, coach, and manage the performance of pharmacy technicians; make or recommend discipline and termination decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and remain accountable for non-clinical patient calls.
Assist with healthcare services, including vaccines and screenings, as allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily workflow and schedules, recommend allocation of pharmacy hours, and ensure timely completion of tasks.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, and adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
Drive new technology and process rollouts, support change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve payment rejections, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Maintain technician accountability for attendance, timeliness, training completion, and compliance with laws and company policies.
Identify knowledge gaps among team members and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications, including using Walgreens resources to document status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and other key information to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.