Pharmacy Manager

CVS Health•Middle River, MD

10d

About The Position

CVS Health Pharmacy Managers lead and develop their pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and promote safe, compliant, and accurate pharmacy operations. They model compassionate care, coach colleagues, support patients through counseling and immunization, and identify performance opportunities through regular review of business reporting. The role includes overseeing pharmacy workflows and inventory, onboarding and training pharmacists and technicians, supporting licensure progress, maintaining compliance with laws and regulations, managing team performance and scheduling, and partnering with the Store Manager on talent development. Pharmacy Managers also support access to clinical services, maintain relevant professional skills, and foster a safe, inclusive, and psychologically supportive workplace. Regular and predictable attendance, including nights and weekends, is required.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
Ability to meet the listed physical demands, including extended periods upright, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.
Ability to communicate spoken instructions accurately and receive detailed information orally.
Leadership skills, including delegation, motivation, accountability, adaptability, coaching, and problem resolution.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance.
Direct the team in following pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new technicians and pharmacists for the store and district, tracking timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained to work in the pharmacy and support their required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, deliver annual reviews, and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking relevant action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Demonstrate regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and help the team meet standards and performance goals.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a supervisor or manager.