Pharmacy Manager

CVS Health • Donna, TX

7d • $70 - $91 • Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and support change and continuous improvement. The role models CVS Health’s commitment to compassionate care, safety, quality, and accountability while managing pharmacy operations and team performance.

The Pharmacy Manager oversees pharmacy staff and workflow, supports safe and accurate prescription fulfillment, provides meaningful patient counseling, and promotes immunization and pharmacist-delivered clinical services where permitted. The manager is also responsible for onboarding and training pharmacy colleagues, maintaining regulatory compliance, managing inventory, addressing operational performance opportunities, and partnering with the Store Manager to build a cross-trained talent pipeline. The role requires flexibility to meet scheduling and business needs, including nights and weekends, and regular attention to patient safety, privacy, and an inclusive workplace.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, switch tasks to meet patient and business needs, and verify prescription information and label accuracy.
• Customer-service and team-orientation skills, including friendly assistance and appropriate responses to patients.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills for prescription calculations, such as quantities and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to complete the stated physical demands, including standing for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Ability to communicate and receive detailed information orally.
• Leadership skills, including delegation, coaching, motivation, accountability, adaptability, and fostering collaboration.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, model excellent patient care, coach colleagues, and address performance opportunities.
• Oversee pharmacy bench shifts and strengthen performance through coaching and follow-up.
• Support safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
• Provide patients with meaningful counseling and compassionate care; collaborate with their healthcare teams and proactively resolve insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Conduct onboarding and training for new Technicians and Pharmacists, including CVS workflow, and ensure timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and support their timely completion of required training.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
• Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture and invite feedback, taking relevant action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate and empower team members, motivate the team, solve problems, adapt to changing circumstances, and provide feedback or discipline, including termination when appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed