Pharmacy Manager

CVS Health • Dallas, TX

7d • $65 - $85

About The Position

At CVS Health, the Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The manager serves as a role model, supports program awareness and onboarding, recognizes colleague success, and works at the pharmacy bench by coordinating the team, counseling patients, and following legal and regulatory requirements.

The role manages pharmacy operations, team performance, prescription fulfillment, inventory, training, scheduling, compliance, and patient experience. The Pharmacy Manager partners with the Store Manager and pharmacy colleagues to maintain staffing and talent pipelines, develop team members, and ensure safe, accurate, compassionate care. The manager also supports clinical services, including testing and prescribing where permitted, and maintains current clinical and technical skills.

This is a full-time position with anticipated weekly hours of 40. The typical pay range is $65.00–$85.00 per hour, with potential eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, switch tasks quickly, and confirm prescription information and label accuracy.
• Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
• Verbal and written communication skills, including active listening and conveying detailed instructions accurately.
• Mathematical reasoning skills for prescription dispensing calculations.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to meet the listed physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Ability to lead, delegate, motivate, coach, provide feedback, and address team performance.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a talent pipeline of colleagues cross-trained for pharmacy work and support their required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, deliver annual reviews, and address performance gaps.
• Remain flexible to meet scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Build a safe, inclusive, and engaging team culture, invite feedback, and take appropriate action to foster psychological safety.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements related to controlled substances, recordkeeping, privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take ownership.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed