Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while leading pharmacy staff performance, engagement, training, and professional development. The manager oversees pharmacy operations and compliance, counsels patients, coordinates staffing and workflow, supports pharmacy technology and insurance claim resolution, and maintains required records. The position also manages employee performance and relations, communicates health and wellness strategy to pharmacy staff, analyzes business performance, and develops relationships with local healthcare providers and the community to support pharmacy growth.
Requirements
- BS in Pharmacy or PharmD degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
- Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Provide medication counseling and answer patients’ questions about medicine usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
- Deliver a positive patient experience by greeting patients, resolving issues, anticipating needs, and promoting pharmacy and healthcare services.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
- Provide clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
- Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled substance laws.
- Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
- Collaborate with the Store Manager to develop strategic business opportunities and support pharmacy growth.
- Maintain knowledge of pharmacy information technology systems and support staff and patients in using them; identify opportunities to improve productivity.
- Ensure insurance claims are processed accurately, resolve payment rejections, work with insurance companies and medical providers, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
- Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional and presentable.
- Prepare and submit records, reports, and other documentation required by state and federal law.
- Collaborate with the Store Manager on hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
- Set staff expectations and goals, promote teamwork, recognize improvements, oversee training, conduct performance reviews, identify high-potential staff, and support career progression.
- Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
- Maintain required licensing, credentialing, and certification; keep pharmacy and healthcare knowledge current; complete required education and training; and seek professional development and feedback.
- Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
- Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
- Build relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy services and health and wellness awareness in the community.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
