Pharmacy Manager

Walgreens•New Bern, NC

25d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services to patients, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and engagement, including staff training, coaching, and formal performance management. The manager supports patients and the local community while overseeing pharmacy operations, regulatory compliance, staffing, technology, insurance claims, documentation, facilities, and business performance. The role also develops relationships with local healthcare providers, supports community health and wellness awareness, and works with the Store Manager on pharmacy strategy, staffing, and growth.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain required licensing, credentialing, and certification as established by federal and state regulations to provide clinical services.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including the Good Faith Dispensing policy.
Establish efficient pharmacy workflows; oversee staff scheduling, assignments, coordination, suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient department.
Prepare and submit required records, reports, and documentation under state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts and support team member morale and welfare.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current and complete required education and training.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers, promote pharmacy services in the community, and support the Store Manager in expanding community health and wellness awareness.