Pharmacy Manager

CVS Health•Fort Lauderdale, FL

25d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage change while identifying and addressing performance opportunities. The manager models compassionate care, recognizes colleagues, supports program awareness and onboarding, and performs pharmacy bench duties including coordinating the team, counseling patients, and following legal and regulatory requirements. The role manages pharmacy operations, team performance, scheduling, training, inventory, compliance, patient experience, and clinical services. The Pharmacy Manager partners with the Store Manager and pharmacy colleagues to maintain a strong talent pipeline, support safe and accurate prescription fulfillment, and foster a safe, inclusive, and engaging team environment. The position requires maintaining relevant clinical and technical skills and complying with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The role is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
Customer service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying important instructions.
Mathematical reasoning skills to calculate quantities, days’ supply, and medication packaging needs.
Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and foster collaboration and high performance.
Ability to work while mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; stoop and bend; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Ability to express ideas and accurately convey detailed spoken instructions, and to receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coaching team members and following up to improve pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Conduct onboarding for new Technicians and Pharmacists at the store and district level, provide CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and monitor their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance using observation, feedback, and results validation, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Establish a culture of safety, empowerment, and inclusion; encourage feedback and take relevant action to foster psychological safety.
Maintain clinical and technical skills, complete required training and CME, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted, and empower the team to provide holistic care.
Comply with federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate and empower team members; motivate, coach, reinforce, encourage, provide feedback to, discipline, or terminate team members as appropriate.
Use problem-solving, adaptability, and accountability to address challenges and changing circumstances; perform additional tasks as directed by a Supervisor or Manager.