Pharmacy Manager

Walgreens•Roscoe, IL

25d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with applicable regulations and company policies. The Pharmacy Manager oversees efficient workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The position leads pharmacy operations, patient service, staff hiring and performance management, training, compliance, and business planning. It works with the Store Manager and other Walgreens leaders to improve pharmacy performance, develop staff, support healthcare services, and build relationships with the local medical community.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve concerns, answer questions, and model customer-service practices that foster a positive and inclusive patient experience.
Promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical and wellness services.
Participate in community events as requested by store or district leadership.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure the pharmacy complies with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish and manage pharmacy workflow, including staff scheduling, role assignments, coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and define expectations and goals for the pharmacy team.
Maintain knowledge of pharmacy technology systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services such as immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
Prepare and submit required records, reports, and documentation under state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Train and coach pharmacy staff, conduct formal performance reviews, promote teamwork, recognize improvements, and support career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits, training, and learning modules.
Keep pharmacy and healthcare knowledge current, pursue professional development, seek feedback, and use leaders as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.