Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The position leads pharmacy operations, including scheduling and assigning staff, opening and closing the pharmacy, maintaining regulatory compliance, supporting pharmacy technology, resolving insurance and patient issues, managing pharmacy facilities and documentation, and coordinating with medical providers and centralized support. It also works with the Store Manager on staffing, performance management, business planning, and community health and wellness initiatives.
Requirements
- BS in Pharmacy or Pharm D degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
- Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Provide patient assistance and resolve issues to support a positive patient experience.
- Model customer service practices and proactively inform patients about available pharmacy, clinical, and wellness services.
- Participate in community events as requested by store or district leadership.
- Counsel patients about medications, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
- Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and role assignments, and manage opening, closing, and shift changes.
- Ensure Good Faith Dispensing policy elements are followed alongside state and federal controlled substance laws.
- Collaborate with the Store Manager to identify and develop strategic business opportunities.
- Support pharmacy staff and patients with pharmacy technology systems and identify opportunities to improve productivity.
- Ensure accurate insurance claim processing; resolve issues with insurance companies and medical providers and participate in third-party audits.
- Follow up with medical providers to clarify prescriptions and address questions, allergies, interactions, dosage, refills, or alternatives.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when working in virtual environments.
- Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and other documentation required by law or company processes.
- Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
- Establish staff expectations and goals, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
- Identify high-potential employees and collaborate with the Store Manager on career progression.
- Address employee relations concerns, complaints, and conflicts and support team morale and welfare.
- Maintain required licenses, credentials, and certifications for clinical services.
- Maintain pharmacy and healthcare knowledge, complete required education and training, and pursue professional development and feedback.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
- Analyze pharmacy financial, customer service, and inventory data; oversee asset protection and inventory management and identify performance improvement opportunities.
- Develop relationships with local healthcare providers and promote pharmacy services and growth opportunities in the community.
- Support the Store Manager in expanding community awareness of health and wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
