Pharmacy Operations Manager

Walgreens•Pinson, AL

25d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports customer service, prescription processing, patient-care activities permitted by law, pharmacy workflow and inventory, administrative compliance, insurance claim resolution, equipment operation, records and security safeguards, and community outreach. It also leads technician hiring, onboarding, training, and scheduling; supports compliance with required licenses and certifications; maintains PTCB certification and pharmacy knowledge; and communicates information to the pharmacy team while participating in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure work is completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensed administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including decisions and recommendations on discipline and termination; enforce attendance, timeliness, and compliance with laws and policies.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training policies.
Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and documenting license status using company resources.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team.
Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.