Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for selecting, scheduling, developing, training, coaching, and managing the performance of pharmacy technician personnel, including decisions about discipline and termination. The position supports patient care and pharmacy operations, coordinates workflow and schedules, maintains inventory and records, helps ensure regulatory compliance and pharmacy security, and supports customer service, insurance-claim resolution, community outreach, and pharmacy financial and operational performance. It also communicates with the pharmacy team and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and offering services that improve the pharmacy experience and increase focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where legally permitted.
- Complete patient and physician calls under pharmacist supervision where allowed by law, and support health services such as vaccines and screenings under supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocations, and keep the pharmacy clean, orderly, and adequately stocked.
- Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, ensure pharmacy equipment is properly operated and maintained, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal; coordinate and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events; build retail-partnership relationships.
- Lead technician performance management, including decisions and recommendations concerning discipline and termination; enforce attendance, timeliness, and compliance with applicable laws and policies.
- Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
- Identify pharmacy-operations knowledge gaps and support team training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status using company resources.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training; follow performance-improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
