Pharmacy Manager

Walgreens•Woodbridge, NJ

25d•$67 - $91

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The role combines patient care and pharmacy operations with team leadership and business planning. It includes counseling patients and coordinating with medical providers and insurers, maintaining regulatory compliance and pharmacy records, overseeing pharmacy systems and facilities, developing staff, analyzing pharmacy performance, and building relationships with the local medical community. The position supports Walgreens’ pharmacy and health services strategy and community health and wellness efforts.

Requirements

BS in Pharmacy or Pharm D degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain required licensing, credentialing, and certification as established by federal and state regulations to provide clinical services.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer-service practices that promote an empathetic and positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance laws, including the Good Faith Dispensing policy.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and communicate relevant corporate health and wellness services or strategy to pharmacy staff.
Maintain knowledge of pharmacy technology systems and support staff and patients with these systems; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and documentation required by state and federal laws.
Collaborate with the Store Manager on hiring pharmacy staff; carry out discipline and termination when necessary and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and work with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licenses, credentials, and certifications; complete required education credits, training, and learning modules.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge; pursue professional development and seek constructive feedback and mentorship.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support expansion of community health and wellness awareness.