Pharmacy Operations Manager

Walgreens • Buffalo, MN

25d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role that operates pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The role supports customer service and pharmacy operations, including patient registration, prescription data entry, medication preparation, inventory management, insurance claims, reporting, compliance, equipment upkeep, and non-clinical patient calls. It coordinates daily pharmacy activities, supports healthcare services and community outreach, and collaborates with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service.

The manager also oversees technician hiring, onboarding, training, scheduling, and performance; supports compliance with licensing and regulatory requirements; maintains PTCB certification and relevant knowledge; and communicates pharmacy and support-center information to the team. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience in retail or a hospital setting. The stated hourly pay range is $22.50–$35.75; the actual offer depends on factors including geography, skills, education, and experience.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of pharmacy technician work experience in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
• Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work within applicable company policies and laws; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, organize daily activities and schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
• Support non-clinical administrative activities and pharmacy inventory management that do not require pharmacist licensure; manage annual inventory preparation.
• Complete non-clinical patient calls.
• Drive new technology and process rollouts, champion change, and engage the team in action planning.
• Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy under pharmacist supervision and support compliance with its requirements during applicable prescription-dispensing activities.
• Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance claim processing; follow up with insurers and medical providers; conduct or participate in third-party audits.
• Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.
• Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with laws, attendance, and punctuality expectations.
• Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training policies.
• Identify pharmacy-operations knowledge gaps and support team training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance; use resources such as the Walgreens Online Verification System to document status.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or required state certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, including LTMP e-modules, and follow performance improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate messages from the support center and key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED