Patient Service Representative Jobs

About The Position

Requirements

• High School Diploma or equivalent
• Certified Nurse Assistant Certificate and/or graduation from an accredited program for medical assistants
• CPR Certification

Nice To Haves

• Previous health care experience

Responsibilities

• Greet patients and visitors in an efficient, professional, and courteous manner and solicit customer feedback to improve service.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Provide check-in process for patients.
• Verify and update necessary demographic and insurance information.
• Apply co-payments, as needed.
• Maintain provider schedules.
• Prepare exam and treatment rooms with necessary instruments prior to appointment.
• Clean and restock rooms at the end of the day.
• Perform chart preparation according to department standards.
• Maintain and update patient medical record upon visit, including allergies, medications, etc. and enter into the electronic medical record.
• Appropriate use of flag system per standard work.
• Review and respond to the electronic medical record work list per department standard work.
• Complete lab order entries and appropriately handle patient specimens (including communication to patient per department standard work), as needed.
• Assists providers with procedures/surgery, as needed.
• Assist in patient education relating to medication instructions, procedures, wound care or any other necessary information pertaining to patient care.
• Successfully complete the immunization training program within one year of hire.
• Perform related work as required.

Benefits

• Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)
• Dependent Care Flexible Spending Account
• 401k Plan
• Medical Flexible Spending Account
• Health Insurance
• Group Term Life Insurance
• Dental Insurance
• Identity Theft Protection
• Vision Insurance
• Long Term Disability
• Accidental Death & Dismemberment Insurance