Patient Service Representative- Home Medical Equipment- Per Diem

SolutionHealth•Manchester, NH

1d•Onsite

About The Position

Independently manage the new patient office, often serving as the initial introduction to Elliot Health System. Respond to potential new patients, providers, and referring offices requesting services within the Health System. The role processes referrals, gathers and verifies patient information, coordinates appointment scheduling, and tracks each referral through completion using Epic and established department procedures. This is a per-diem position with a varied schedule, performed on site, and requires availability to work all shifts.

Requirements

High school diploma or equivalent.
At least three years of medical office-related experience.
Proficiency in Microsoft Office.
Proficiency navigating Epic electronic medical records.
Strong attention to detail, organizational skills, and communication skills for all aspects of the new patient process.
Ability to multitask and manage competing priorities while tracking and following up on tasks.
Ability to meet accuracy and detail requirements and work under pressure in a consistently busy area.
Ability to use independent judgment and critical reasoning to determine appropriate procedures or systems for a given situation.
Must be able to work all shifts on site.

Responsibilities

Process incoming referrals for new and existing patients and contact patients to schedule appointments.
Assist potential new patients and referring offices with new patient processes through phone, electronic, and fax communications.
Answer or screen incoming calls and inquiries and direct them as appropriate.
Obtain and verify demographic and coverage information, organize records, and complete new patient referral forms according to department guidelines.
Request prior medical records, testing, and referrals, and ensure information is received before appointments.
Track referrals at each stage of completion and follow up on pending issues.
Verify patient demographics, hospital number, insurance, and patient history; research historical information in Epic patient records.
Document accurate, up-to-date referral status using the Patient Message function in Epic.
Notify the Manager of urgent incoming requests and ensure records are available.
Follow procedures for dispatching completed referrals to designated personnel for approval to book appointments or notify referring providers of denials.
Establish and maintain logs, records, and file systems to track referral office production accurately.
Review compliance policy and reminder processes with patients.
Complete a MINI registration in Epic and schedule patients with the appropriate provider.