Patient Service Representative - Float (Per Diem)

Summit Health CityMD•Bend, OR

About The Position

The Patient Service Representative (PSR) performs administrative functions that support patient registration and clinic operations. The role includes greeting patients and families, scheduling appointments and tests, answering calls professionally, collecting and posting payments, and navigating multiple computer applications. The PSR helps maintain efficient patient flow through registration and provides excellent customer service.

Requirements

High school graduate, GED, or equivalent required.
Zero to one year of experience; two to four years of experience preferred.
Ability to communicate in English orally and in writing.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Vocational, technical school, or diploma program.
Associate's degree.
Two to four years of experience.
Knowledge of medical office operations and terminology.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Communicate proactively with co-workers, physicians, and patients about registration-related information.
Inform patients about delays in physician schedules.
Post self-pay charges, collect payments, issue receipts, and reconcile daily payments.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process insurance verifications using the online system, and update patient accounts.
Obtain, verify, and update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
Explain and complete required forms and obtain and witness necessary signatures.
Explain participating and nonparticipating insurance plans and refer applicable patients to financial counselors.
Schedule appointments according to department guidelines and use the waitlist when applicable.
Schedule and enter orders for diagnostic tests and procedures in accordance with established workflows.
Reconcile billing slips to the daily schedule.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate person.
Confirm future appointments as needed.
Review eligibility and phone reports.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Use the workflow dashboard and follow downtime procedures.
Recognize and perform duties that need to be completed even when not directly assigned.
Perform other duties as assigned.