Float Patient Service Representative

Lumexa Imaging • Dallas, TX

5d • Onsite

About The Position

Gateway Diagnostic Imaging, part of Lumexa Imaging, is seeking a full-time, experienced, patient care-oriented Float Patient Service Representative to support imaging locations in Dallas, North Richland Hills, and Richardson, Texas. The role serves as a first point of contact for patients and helps provide a smooth, welcoming experience from check-in through check-out. Responsibilities include scheduling appointments, verifying insurance, collecting payments, and supporting front desk operations.

Gateway Diagnostic Imaging provides diagnostic imaging services in an outpatient setting, combining imaging equipment, qualified radiologists, and customer service for referring physicians, patients, and payors. The organization emphasizes compassionate patient care, quality imaging, and service excellence.

Requirements

• 1–4 years of experience in a medical office setting or hospital.
• Experience with authorizations and insurance verification.
• Ability to handle heavy patient volume.
• Strong customer service and computer skills.
• Ability to multitask.

Nice To Haves

• Bilingual Spanish/English skills are highly preferred.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check patients in and out.
• Answer multiple phone lines.
• Provide accurate and complete information to the billing office.
• Verify insurance.
• Ensure accuracy of patient data entered into the system.
• Process requests and file patient records.

Benefits

• Mileage reimbursement
• Medical, dental, vision, life, and pharmacy plans
• 401(k) with employer contribution
• Paid short-term disability
• Paid vacation time
• PTO accrual beginning on day one
• Colleague referral bonus program
• Premium base pay
• Competitive shift differential
• Monthly bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed