Patient Service Representative, Float

Family Health Centers of San Diego•San Diego, CA

About The Position

Family Health Centers of San Diego (FHCSD) is hiring a Patient Service Representative, Float. This role is typically the first point of contact for patients and is responsible for greeting and registering them, entering patient information into the electronic health record, scheduling appointments, collecting specified payments, and verifying insurance eligibility. The position may involve a high volume of patients, depending on the size of the assigned area. The float representative supports clinics as needed to cover time off, training, or as directed. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved people. FHCSD provides caring, affordable, high-quality health care and supportive services throughout San Diego County, with a special commitment to uninsured, low-income, and medically underserved communities.

Requirements

High school diploma or GED equivalent, or an equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties and meets any required state or federal certification requirements.
Meet organizational driver requirements.

Nice To Haves

Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course.
Bilingual in English and Spanish.
Experience in a healthcare environment.

Responsibilities

Manage patient check-in and check-out from start to finish, including verifying identification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
Collect specified co-pays and payments from insured and self-pay patients according to coverage specifications.
Screen patients for eligibility and financial assistance.
Follow policies and procedures for collecting and handling cash.
Enter patient information accurately and promptly into the Electronic Health Record.
Confirm, request, and process referrals and authorizations for specialty services.
Contact patients to schedule appointments and make reminder and recall notifications.
Respond to billing and payment inquiries as needed and escalate billing issues when appropriate.
Provide proactive customer service by listening to patients, taking ownership of solutions, accurately identifying customer needs, and involving leadership to resolve concerns.
Perform general clerical duties, including scanning information, tracking data, and receiving and sorting correspondence and packages accurately and efficiently.
Support clinics as needed to cover time off, training, or as directed.
Perform other duties as assigned.