Patient Service Representative (float)
About The Position
The Patient Service Representative (float) supports Center for Vein Restoration clinics in Virginia, providing administrative and patient-facing support in a fast-paced, patient-centered healthcare environment. The role includes greeting patients, managing check-in and check-out, maintaining accurate and HIPAA-compliant records in NextGen/EHR, reviewing scheduling and financial responsibilities, coordinating authorizations and referrals, collecting payments, and supporting daily clinic close procedures. The position travels among CVR clinics in Fairfax, McLean, Fair Oaks, Manassas, Reston, Leesburg, and Purcellville. The schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m., with four 10-hour shifts. The posting describes a full-time position with no weekends, nights, or on-call requirements. The hourly salary range is $18.00–$20.00.
Requirements
- At least 1 year of administrative or customer service experience.
- Reliable transportation to clinics that may not be accessible by public transportation.
- Ability to travel to CVR clinics in Fairfax, McLean, Fair Oaks, Manassas, Reston, Leesburg, and Purcellville, Virginia.
Nice To Haves
- Administrative or customer service experience in a medical setting.
Responsibilities
- Greet patients in a friendly and professional manner and check them in and out.
- Ensure CVR policies and procedures are distributed, understood, and implemented by assigned center staff.
- Ensure patient charts are up to date and HIPAA compliant, and that demographics, procedures, and payments are properly entered into NextGen.
- Review scheduling and financial responsibilities and referrals with each patient throughout their care.
- Send precertification forms to the Precertification Department at the close of business for patients who require authorization before services.
- Complete daily close tasks, including fee tickets, billing tasks, and operative notes.
- Review future schedules to confirm patients have been preauthorized for treatment.
- Obtain new-patient forms and update records in NextGen/EHR, ensuring patient records remain current.
- Collect paperwork needed for appointments, including authorizations and referrals.
- Collect copays and patient balances at the time of service.
- Schedule and confirm appointments and collect patient email addresses.
Benefits
- Bonus eligibility
- Medical, dental, and vision insurance
- Tuition reimbursement
- 401(k) program
- PTO
- Eight paid holidays
- Opportunity for continued growth and development
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
