Patient Service Representative Float Pool

Trinity Health•Boise, ID

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join the SAMG Clerical Float Pool Team. The Patient Service Representative supports physicians and clinical staff by handling patients’ administrative needs and helping create a positive experience for patients and their families. The role includes checking patients in, collecting co-pays and other payments, answering phones and taking accurate messages, scheduling appointments, checking insurance eligibility, and updating information in the EPIC electronic medical record. This full-time float position provides clinic coverage across SAMG Medical Clinics in the Treasure Valley. Clinic locations vary, and the position typically works between 7:00 AM and 6:00 PM. Weekend availability is required. The float pool offers exposure to different medical specialties and is suited to someone who is flexible, adaptable, and interested in broadening their experience. Saint Alphonsus Health System colleagues receive competitive compensation, a full benefits package, and opportunities for growth throughout SAHS and Trinity Health. The organization is committed to diversity, inclusion, equal opportunity, and respectful, person-centered care.

Requirements

Previous customer service experience is required.
High school diploma or equivalent is preferred.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.
Flexibility and adaptability to support clinics at varying locations.
Weekend availability is required.

Nice To Haves

Healthcare experience.
Electronic health record (EHR) experience.
Knowledge of medical terminology.
Experience with process improvement or lean philosophy.

Responsibilities

Demonstrate the organization's mission, vision, and values in behavior, practices, and decisions.
Protect patient rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Maintain operations by following policies and procedures and reporting needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly about delays, explain the reason, and provide the anticipated wait time.
Collect, record, and communicate patient financial responsibilities for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business office inventory and equipment and order supplies.
Keep the reception and work areas neat.
Follow cash control policies and procedures and balance daily financial activities.
Ensure payments are collected at the time of service.
Answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update information in EPIC.