Patient Service Representative Float Pool PRN

Trinity Health • Boise, ID

2d • Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter for its SAMG Clerical Float Pool. The Patient Service Representative partners with physicians and clinical staff to handle patients’ administrative needs and help create a positive experience for patients and families. The role includes checking in and registering patients, collecting payments, answering telephones, taking accurate messages, scheduling appointments, checking insurance eligibility, and updating information in the EPIC electronic medical record.

The Float Pool provides exposure to different medical specialties and supports clinic coverage across SAMG Medical Clinics in the Treasure Valley. Locations vary. PRN employees are typically expected to work at least three shifts per month, may accept additional shifts as available and desired, and are not guaranteed a number of hours or shifts per week. PRN positions do not include a benefits package. The posting also describes the position as full-time and states typical hours of 7:00 AM to 6:00 PM, with weekend availability required.

Saint Alphonsus and Trinity Health describe a commitment to diversity, inclusion, dignity, fairness, and respect, and are equal opportunity employers.

Requirements

• Previous customer service experience is required.
• Excellent communication skills when interacting with patients and families.
• Ability to provide superior customer service while using independent decision-making skills.
• Friendly, detail-oriented, adaptable, and able to learn quickly.
• Weekend availability is required.
• High school diploma or equivalent is preferred.
• Healthcare experience is preferred.
• Medical terminology is preferred.
• Experience with process improvement or lean philosophy is preferred.
• Electronic health record experience is a plus.

Nice To Haves

• Healthcare experience.
• Electronic health record (EHR) experience.
• Medical terminology.
• Experience with process improvement or lean philosophy.
• High school diploma or equivalent.

Responsibilities

• Demonstrate the organization’s Mission, Vision, and Values in work behaviors, practices, and decisions.
• Protect patients’ personal and financial information and follow confidentiality guidelines and HIPAA regulations.
• Maintain operations by following policies and procedures and reporting needed changes.
• Greet patients promptly and provide a positive customer service experience.
• Register patients for appointments and complete paperwork.
• Verify and update patient and insurance information.
• Keep appointments on schedule by notifying providers when patients arrive.
• Inform patients promptly about delays, the reasons for them, and anticipated wait times.
• Collect, record, and communicate patient-responsible balances for visits, diagnostic testing, supplies, and other services.
• Maintain knowledge of payer practices and deductibles.
• Assist patients with financial assistance paperwork.
• Control credit extended to patients through payment plans.
• Maintain business office inventory and equipment and order supplies.
• Keep the work area, including the reception area, neat.
• Follow cash-control policies and procedures, balance daily financial activities, and collect payments at the time of service.
• Answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update required information in EPIC.

Benefits

• The posting notes competitive compensation and a full benefits package for Saint Alphonsus colleagues generally, but explicitly states that PRN positions do not come with a benefits package.
• Opportunity for growth throughout Saint Alphonsus Health System and Trinity Health.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED