Patient Service Representative, Float
About The Position
Family Health Centers of San Diego (FHCSD) is seeking a Patient Service Representative, Float. The role is typically the first point of contact for patients and includes greeting and registering patients, entering information into the electronic health record, scheduling appointments, collecting specified payments, and verifying insurance eligibility. The position follows policies and procedures for handling cash and may serve a high volume of patients, depending on the assigned clinic. Float staff support clinics as needed to cover time off, training, or other assignments as directed. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved patients. FHCSD provides care and supportive services throughout San Diego County, with a particular commitment to uninsured, low-income, and medically underserved people.
Requirements
- High school diploma or GED equivalent, or an equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties and meets any required state or federal certification requirements.
- Meet organizational driver requirements.
Nice To Haves
- Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course.
- Bilingual in English and Spanish.
- Experience in a healthcare environment.
Responsibilities
- Manage patient check-in and check-out from start to finish, including verifying identification, updating or confirming demographic and insurance information, and ensuring forms are provided and completed accurately.
- Collect specified co-pays and payments from patients according to coverage specifications and collect payments from self-pay patients; screen patients for eligibility and financial assistance.
- Follow policies and procedures for collecting and handling cash.
- Enter patient information accurately and promptly into the Electronic Health Record.
- Confirm, request, and process referrals and authorizations for specialty services.
- Contact patients to schedule appointments and send reminder and recall notifications.
- Respond to patient billing and payment inquiries as needed and escalate billing issues when appropriate.
- Provide proactive customer service by listening to patients, taking ownership of solutions, identifying customer needs, and involving leadership to resolve concerns.
- Perform general clerical duties, including scanning information, tracking data, and receiving and sorting correspondence and packages accurately and efficiently.
- Perform other duties as assigned.
- Support clinics as needed to cover time off, training, or as directed.
Benefits
- Competitive salary with excellent benefits.
- Retirement plan with employer match.
- Paid time off, extended sick leave, and paid holidays.
- Medical, dental, vision, FSA, and life insurance.
- Employee discounts and wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
