Patient Service Representative - Float (Per Diem)

Summit Health•Bend, OR

About The Position

The Patient Service Representative (PSR) performs administrative functions that support patient registration and clinic operations. The role includes greeting patients and families, scheduling appointments and tests, answering telephone calls professionally, collecting and posting payments, and using multiple computer applications. The PSR helps maintain efficient patient flow through registration and provides excellent customer service. This is a float, per diem role that may cover other staff and office locations as needed.

Requirements

High school graduate, GED, or equivalent required.
Zero to one year of experience stated; two to four years of experience preferred.
Ability to communicate in English, both orally and in writing.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Vocational or technical school or diploma program.
Associate’s degree.
Two to four years of experience.
Knowledge of medical offices and terminology.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Communicate registration-related information proactively with coworkers, physicians, and patients.
Inform patients of delays in physician schedules.
Post self-pay charges, collect payments, issue receipts, and reconcile daily payments.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, perform online insurance verifications, and update patient accounts.
Obtain, verify, and update patient demographic and insurance information, HIPAA forms, and financial waivers.
Explain and complete required forms and obtain and witness necessary signatures.
Explain participating and non-participating insurance plans using the insurance grid for services performed.
Refer applicable patients to financial counselors.
Schedule appointments according to department guidelines and use the waitlist when applicable.
Schedule and enter orders for diagnostic tests and procedures while following appropriate workflows.
Reconcile billing slips to the daily schedule.
Perform clerical duties including faxing, photocopying, scanning, filing, and mailing.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Answer and direct telephone calls, take accurate messages, deliver them to the appropriate person, and use appropriate telephone etiquette.
Confirm future appointments as needed and review eligibility and phone reports.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Use the workflow dashboard and follow downtime procedures.
Recognize and perform duties that need to be completed even when not directly assigned.
Perform other duties as assigned.