Patient Service Representative- Home Medical Equipment- Per Diem

SolutionHealth•Manchester, NH

2d•Onsite

About The Position

The Patient Service Representative independently manages the new patient office, often serving as an initial point of contact for Elliot Health System. The role responds to prospective patients, providers, and referring offices requesting services within the Health System. It processes and tracks referrals, gathers and verifies patient information, coordinates records and testing, answers inquiries, and completes registration and appointment scheduling in Epic. The position is per diem with a varied schedule and requires working all shifts on site.

Requirements

High school diploma or equivalent.
At least three years of medical office-related experience.
Proficiency in Microsoft Office.
Proficiency navigating Epic electronic medical records.
Strong organizational and communication skills for all aspects of the new-patient process.
Attention to detail and ability to meet accuracy requirements.
Ability to multitask, manage competing priorities, and track follow-up items.
Ability to work under pressure in a consistently busy area.
Ability to use independent judgment and critical reasoning to determine appropriate procedures or systems for a given situation.
Ability to work all shifts on site.

Responsibilities

Process incoming referrals for new and existing patients and contact patients to schedule appointments.
Assist prospective patients and referring offices with new-patient processes, including extensive phone contact and handling electronic or faxed information.
Answer or screen incoming calls and inquiries and direct them as appropriate.
Obtain and verify demographic and coverage information; organize information, ensure accuracy, and complete new-patient referral forms according to department guidelines.
Request prior medical records, testing, and referrals, and ensure the information is received before appointments.
Track referrals through stages of completion and follow up on pending issues.
Verify patient demographics, hospital number, insurance, and history.
Research historical information in Epic patient records.
Document and provide accurate, current referral status using the Patient Message function in Epic.
Notify the Manager of urgent incoming requests and ensure records are available.
Follow procedures for dispatching completed referrals to designated personnel for approval to schedule appointments or notify referring providers of denials.
Establish and maintain logs, records, and other file systems to track referral-office production accurately.
Review compliance policy and reminder processes with patients.
Complete a mini registration in Epic and schedule patients with the appropriate provider.