Patient Service Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 6 months of experience in customer service or office support.
• Valid Fingerprint Clearance Card.
• Ability to comprehend and compose instructions, correspondence, and communications in English, both orally and in writing.
• Ability to understand limited medical terminology.
• Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
• Ability to gather data in an organized fashion, follow directions, and handle routine challenges involving one or more variables.
• Ability to understand insurance co-pays and knowledge of HIPAA rules and regulations.
• Computer literacy.
• Ability to provide excellent customer service by mail, telephone, and in person.
• Ability to occasionally exert enough force to move objects weighing up to 10 pounds; continuously remain stationary; and constantly move about the workplace to assist patients, access files, and operate office or medical equipment.
• Hand-eye coordination and manual dexterity to constantly operate a computer, telephone, and other office machinery; close visual acuity to record and view information; and ability to discern sounds at normal spoken volume.
• Reliable transportation for occasional travel and extended hours; float positions require frequent travel to any health center as needed.
• A driver's license and proof of insurance may be required if requesting mileage reimbursement; mileage may not be paid for float positions.

Nice To Haves

• Experience in a healthcare setting.
• Knowledge of prepaid health plans and community health centers.
• Knowledge of Electronic Health Records.
• Bilingual English and Spanish may be required depending on staffing patterns, patient population, or duty assignment.

Responsibilities

• Provide Patient Service Representative coverage at any location on short notice.
• Schedule and confirm patient appointments; check in patients at the health center.
• Provide and facilitate completion of necessary patient forms and verify patient demographic information.
• Verify medical or dental insurance coverage and eligibility, including dental deductibles.
• Assist patients with presumptive applications for the Sliding Fee Discount Program and determine appropriate charges for self-pay, prompt-pay, or sliding-fee patients.
• Inform patients of account balances and accept payments over the counter.
• Answer telephone calls, respond to caller questions when able, transfer calls as appropriate, and document messages.
• Greet, interact with, and assist patients and staff professionally.
• When assigned, perform records scanning and other lead duties designated by the Health Center Administrator.
• Work assigned weekends as required.
• Clean lobbies, restrooms, and other patient areas using proper cleaning supplies and Personal Protective Equipment (PPE).
• Follow current CDC guidance and CCHCI directives for screening patients and visitors as necessary; use and educate patients and visitors on proper PPE as required.
• For dental administrative duties, place recall plans, contact patients from recall reports, and schedule appointments according to recall.
• Verify dental treatment plans, patient instructions, and summary reports; assist patients, providers, and dental care team members with treatment estimates and review them with patients.
• When assigned to mobile dental units, ensure provider schedules are accurate, verify chart guard access, print documents as needed, post payments, facilitate bank deposits, run requested encounter co-pay and other reports, act on reports, and maintain unit cleanliness and discard trash.