Customer Service Call Center - Pittsburgh On Site
About The Position
The Patient Advocate Representative I works in CCS’s Patient Support Department and is at the heart of call center operations, delivering customer service to patients. The role handles tasks that support patient satisfaction and accurate, timely processing and shipping of reorders. It also provides cross-functional support to keep documentation and insurance information current for accurate processing and billing of patient services. This position is based on site at the Pittsburgh office and includes a $2.00 on-site premium. The posting notes that the position may require evening and weekend availability.
Requirements
- High school diploma or GED equivalent.
- Proficient computer skills, including strong keyboarding and accurate data entry while maintaining strong listening skills.
- Strong attention to detail, multitasking, communication, and organizational skills.
- Exceptional phone and email etiquette.
Nice To Haves
- Customer service experience is preferred.
Responsibilities
- Obtain and process authorizations for reorders.
- Resolve patient issues and ensure accurate reorder processing through phone calls, document processing, and medical record validation.
- Ensure patients have the medical documentation required for billing services, as assigned.
- Support patient retention and grow the patient base through cross-selling by phone.
- Handle inbound and outbound calls with patients’ physicians and referral sources to support patient satisfaction, troubleshoot concerns, add services, and verify and explain insurance coverage to patients.
- Audit supply configurations against supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintain a strong understanding of medical documentation, insurance requirements, and company procedures.
- Maintain confidentiality when handling sensitive information.
- Maintain regular, predictable, consistent attendance and flexibility to meet department needs.
Benefits
- Attractive incentives
- Monday through Friday schedule
- Intimate office environment
- Professional growth support
- Supportive team
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, including vacation and holidays
- Ongoing training and professional development
- Wellness programs and mental health support
- Remote or hybrid work options, if applicable
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
